“My luck is so bad that if I bought a cemetary, people would stop dying” — Rodney Dangerfield.
Life can be funny. I had never planned on staying in Automotive Sales, it was just a means to an end at the time. As luck would have it though I landed in the right company. So I stayed and here it is going on 19 years later! Most of that time has been spent at Brown Bros Ford Lincoln. I stayed, had to leave and wanted to come back because of the people. I don’t think you can find a better owner in the Brown’s. They care about their employees and they care about the community. (No they aren’t paying me to say that, I’m not even sure they read the blog.) Although there are approximately 110 employees, BBFL is about family (not inlaws), a pretty close knit family.
The years of experience we offer here is quite amazing whether it is our Parts Department, Service department or the Sales or Fleet departments.
Yes it’s great that we have 36 available service bays and the techs to work in them.
Yes it’s great that we offer our service customers loaner vehicles at no charge when needed.
Yes it’s great that we have a dedicated diesel shop and high performance shop.
Yes it’s great all customers get a Loyalty Rewards card giving real dollars back towards purchases here. (okay I got the plug in)
It’s also great that we have the largest parts department in the province. You need it? the odds are very good we already have it!
The best thing of all though is family. Remember I’ve been here going on 19 years. It is a very good feeling to see technicians in the shop that were here when I started and others that I remember, started out as a “lot guy” or “car washer”. They were given an opportunity to move up and did. It’s seeing fathers and now sons (my own included) and mothers and daughters. It’s just as promising to see the new fresh faces beginning careers here. I’m talking about people like Ben (please don’t ask me his last name, cuz we’re all on a first name basis here). Ben has been with us more than two years now. He spent the first six months washing customers vehicles and is now on his way to becoming a full technician.
Better though is that people here don’t leave, they stay, they collect more experience and training, becoming full experts on one brand which I believe benefits our customers.
We offer stability, we’re just about to turn 66 years old.
We hold an A+ rating with the Better Business Bureau.
We have won Ford’s “Presidents Award” for customer satisfaction since it’s inception in 2000.
It’s trust, it’s experience, it’s family. I think it’s what we are always looking for whether it’s a Doctor, Dentist, Realtor or Sales or Service Department (after all a car is your second largest purchase).
